Return Policy

Items are refundable if returned within a 14 day period from the date of purchase as confirmed by tracking information. Orders once placed cannot be cancelled, and must be returned in accordance with this policy.

Returned items must be in the box sealed and unopened, like-new condition, with no visible damage and must include:

  • NapNapTM Packaging Box
  • Carry Pouch
  • Mat With Washable cover
  • Cotton Cover
  • Charging cable
  • User Manual
  • Warranty Card

All parts and materials should be without any stains or wear and tear.

If the returned products pass inspection in accordance with the above policy, customers will receive a full refund for the returned item(s) to the original payment method used for purchase. Please note that Napnap Mat has sole discretion to determine whether the return requirements have been complied with.

We recommend you send your return back through a delivery method that has a tracking service. Napnap Mat is not responsible for returns that are sent but never received and customers will not receive refunds for lost returns.

Please contact care@napnapmat.com.au for arranging returns or refunds.